Privacy Policy

1. Introduction

Keyqo, publisher of the keyqo.io platform, is committed to protecting the privacy of its users. This privacy policy describes how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller for personal data is Keyqo, headquartered in France.

DPO Contact: contact@keyqo.io

3. Data Collected

We collect the following categories of data:

3.1 Identification Data

• First and last name
• Email address
• Phone number
• Company name
• Job title/position

3.2 Connection Data

• IP address
• Connection logs
• Browser and device type
• Operating system

3.3 Usage Data

• Pages visited
• Actions performed on the platform
• Session duration
• Analytics data via Google Analytics 4

3.4 Professional Data

• Information about created events
• Exhibitor data
• Booking history

3.5 Sign in with Google

If you choose to create your account or sign in with Google, Google shares only the following information with us:

• Your first and last name
• Your email address
• Your profile picture, if you have one

This data is used solely to create your account, identify you on subsequent sign-ins, and send you messages related to your bookings. It is retained in the same way as an account created through the form, and never used for any other purpose.

We do not access any other service in your Google account: not Gmail, Drive, Calendar, or your contacts. This information is never sold, rented, or shared with third parties for advertising purposes, and it is not used to train any artificial intelligence model.

You can withdraw the access granted to Keyqo at any time from your Google account security settings, and request deletion of your data by writing to contact@keyqo.io.

4. Processing Purposes

Your data is collected for the following purposes:

• Service provision: creation and management of your account, access to platform features
• Customer relationship management: responding to your requests, technical support, important notifications
• Billing: invoice issuance, payment management
• Service improvement: usage analysis, aggregated statistics, bug detection
• Communication: sending newsletters (with consent), update information
• Security: fraud prevention, protection against unauthorized access
• Legal obligations: compliance with accounting and tax obligations

5. Legal Bases

Data processing is based on the following legal bases:

• Contract performance: processing necessary for service provision
• Consent: for non-essential cookies, newsletters, marketing analytics
• Legitimate interest: service improvement, security, fraud prevention
• Legal obligation: retention of billing data

6. Data Recipients

Your data may be transmitted to the following recipients:

• Keyqo Team: authorized personnel for service management
• Technical subcontractors: hosting provider (OVH, France), payment providers
• Google Analytics: for audience analysis (anonymized data)
• Authorities: upon legal request only

We never sell your personal data to third parties.

7. Transfers Outside the EU

The use of Google Analytics may involve data transfers to the United States. These transfers are governed by the European Commission's standard contractual clauses and the Data Privacy Framework.

Our main servers and databases are hosted in France by OVH.

8. Retention Period

Data is retained according to the following periods:

• Account data: identification data (section 3.1), during the subscription period + 3 years after closure. The organizer's records (events, floor plans, exhibitors, bookings) are deleted within the days following the 15-day period granted after the subscription ends (article 11 of the Terms of Sale)
• Billing data: 10 years (legal obligation)
• Connection logs: 12 months
• Analytics data: 14 months (Google Analytics)
• Prospecting data: 3 years after last contact

9. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: restrict the processing of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to withdraw consent: withdraw your consent at any time

To exercise your rights, contact us at: contact@keyqo.io

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority) or your local supervisory authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Data encryption in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Access control and enhanced authentication
• Regular backups
• Regular security updates
• Monitoring and intrusion detection

11. Cookies

Our use of cookies is detailed in our Cookie Policy.

12. Changes

We reserve the right to modify this privacy policy. In case of substantial changes, you will be notified by email or notification on the platform.

13. Contact

For any questions regarding this privacy policy or your personal data, contact us at: contact@keyqo.io