Terms of Sale

Article 1 - Purpose and Nature of Service

These Terms of Sale govern the contractual relationship between Keyqo, publisher of the professional event management software accessible at keyqo.io (hereinafter "the Software"), and any professional subscribing to a subscription (hereinafter "the Client").

Keyqo is exclusively a SaaS (Software as a Service) management tool. Keyqo is in no way a marketplace, a matchmaking platform, a payment intermediary, a payment institution, or a payment services agent.

Any subscription implies unreserved acceptance of these Terms of Sale.

Article 2 - Services Offered

Keyqo offers a SaaS software for professional event management including:

• An interactive drag & drop floor plan editor
• Booth and zone management
• Exhibitor profile management (contacts, documents)
• Administrative booking tracking
• A booking form generated for each booking, and a supplement order form for options added afterwards; the Client uploads their own invoices and credit notes
• Email sending to exhibitors
• An analytics dashboard
• An administration back office
• An exhibitor site under the Client's name, with their logo

The Software does not provide any payment, collection, or fund transfer services. All financial transactions between the Client and their exhibitors are carried out directly between these parties, outside the Software, according to the terms defined by the Client.

Article 3 - Plans and Pricing

Keyqo offers several subscription plans:

• Essential: 1 active event, up to 50 booths, 1 user
• Pro: 5 active events, up to 200 booths per event, 3 users
• Organizer: Unlimited events, unlimited booths, unlimited users

The prices of each plan are published on the Pricing page of keyqo.io. Prices are expressed in euros excluding taxes. Applicable VAT will be added at the current rate. Payment is made by card via Stripe, either on the monthly plan with no commitment or on the yearly plan, paid for the full year.

Article 4 - Payment Terms

Subscription payment is made by card, through the payment provider Stripe. The subscription can be monthly or annual. Custom services (developments carried out on request) are quoted separately and may be paid by bank transfer, under the terms set out in the quote.

In case of late payment, late payment penalties will be applied at a rate of 3 times the legal interest rate. A fixed compensation of €40 for recovery costs will also be due.

Article 5 - No Financial Intermediation

Keyqo is a management tool and does not intervene in any way in financial transactions between the Client and their exhibitors. No exhibitor payment passes through Keyqo.

The Client is solely responsible for collecting payments from their exhibitors, according to the terms they freely define (transfer, check, cash, etc.). Keyqo does not receive any commission, fee, or percentage on these transactions.

The payment tracking features offered by the Software are purely informational and administrative. They allow the Client to track the status of their receivables but do not involve any handling of funds by Keyqo.

Article 6 - Duration and Renewal

The subscription is taken out for an initial period of one month or one year depending on the plan chosen. It is automatically renewed for an identical period, unless cancelled. The monthly subscription has no commitment; the yearly subscription is paid for the full year. Keyqo may also end a subscription at its renewal date, by notifying the Client at least 30 days before that date.

The Client may cancel their subscription at any time from their Keyqo organizer area, through the Stripe payment portal. Cancellation takes effect at the end of the period already paid: until then, the subscription continues and no further payment is taken.

The Client may upgrade to a higher plan at any time from their organizer area: it applies immediately, and the difference is prorated. To move to a lower plan, the Client sends a request to Keyqo support.

Article 7 - Right of Withdrawal

In accordance with French consumer law, the right of withdrawal does not apply to contracts for the supply of digital content not provided on a tangible medium, where execution has begun with the consumer's agreement.

However, Keyqo offers a 14-day money-back guarantee from the first subscription for new clients.

Article 8 - Liability

Keyqo undertakes to implement all necessary means to ensure the availability and security of the Software. Keyqo's liability is limited to direct and foreseeable damages resulting from a proven breach of its contractual obligations.

Keyqo cannot be held responsible for:

• Contractual or commercial relationships between the Client and their exhibitors
• Disputes relating to payments between the Client and their exhibitors
• The Client's failure to fulfill their obligations to their exhibitors
• Indirect damages, data loss, loss of revenue or business opportunities

The Client remains solely responsible for organizing their events and their relationships with their exhibitors.

Article 9 - Personal Data

The processing of personal data is governed by our Privacy Policy. Data is hosted in France and processed in accordance with GDPR.

Article 10 - Intellectual Property

All elements of the Software (software, databases, texts, images, design) are the exclusive property of Keyqo. The Client benefits from a non-exclusive and non-transferable right of use for the duration of their subscription.

Article 11 - Termination

In case of serious breach by either party of its obligations, the other party may terminate the contract by right after a formal notice that has remained unsuccessful for 15 days.

At the end of the subscription, the Client has 15 days during which their exhibitor site no longer accepts bookings, but their admin area remains open, notably allowing them to retrieve their data. Unless the subscription ended at Keyqo's initiative, the Client may also, during these 15 days, subscribe to a plan again and get their spaces back with the same addresses and the same events. After this period, the Client's records (events, floor plans, uploaded invoices, exhibitor contacts) are deleted within the following days.

Article 12 - Applicable Law and Jurisdiction

These Terms of Sale are governed by French law. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the courts of Grenoble, France.

Article 13 - Contact

For any questions regarding these Terms of Sale, you can contact us at: contact@keyqo.io